1.
Nor Syamimi Iliani Che Hassan, Veronica Lowe, Ruth Ong Lok Tik, Ding Seong Lin. Negative Evaluations of Communication in Tourism Service Encounters as a Basis of Developing Communicative Activities for English for Tourism. MaJER. 2022;19(1). Accessed March 17, 2026. https://meltajournals.com/index.php/majer/article/view/587