NOR SYAMIMI ILIANI CHE HASSAN; VERONICA LOWE; RUTH ONG LOK TIK; DING SEONG LIN. Negative Evaluations of Communication in Tourism Service Encounters as a Basis of Developing Communicative Activities for English for Tourism. Malaysian Journal of ELT Research, [S. l.], v. 19, n. 1, 2022. Disponível em: https://meltajournals.com/index.php/majer/article/view/587. Acesso em: 17 mar. 2026.